Privacy Policy

Effective Date: April 21, 2019

OpensourceXpert Infotech (OPC) Pvt. Ltd. (“we,” “our,” “us”) is committed to protecting the privacy and security of our clients and users. This Privacy Policy outlines how we collect, use, share, and protect your personal and non-personal information when you interact with our websites, mobile applications, and other digital platforms.

Introduction

OpensourceXpert Infotech (OPC) Pvt. Ltd. is an IT company specializing in mobile and web development services for clients worldwide. We understand the importance of privacy and are dedicated to safeguarding the information you provide to us. This policy explains our practices regarding the collection, use, and protection of your data.

Information Collection

We collect various types of information to provide and improve our services:

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number.
  • Account Information: Information related to your account, such as profile details, business details, and WhatsApp Business Account information.
  • Usage Data: Interactions with our app, including pages visited, features used, and actions taken.
  • Device Information: Device type, operating system, browser type, and IP address.
  • Meta Data: Information from Facebook Meta, including analytics and data shared through the WhatsApp Business API.

3. Use of Information

We use your information to:

  • Provide and manage your access to our app.
  • Improve the user experience and personalize your interactions with our app.
  • Fulfill requests, including sending messages or notifications that you initiate.
  • Analyze usage and engagement metrics to enhance our services.
  • Facilitate customer support and resolve issues.

4. Data Sharing

Your personal information may be shared in the following situations:

  • With Third-Party Service Providers: To facilitate app operations, such as hosting, analytics, or support services.
  • For Legal Compliance: In response to requests by government or regulatory bodies in accordance with Indian laws, including national security and law enforcement requests as specified in the India Government.
  • With Facebook Meta: As required by Facebook Meta policies, including the sharing of de-identified or aggregated data for analytics and insights.

5. Security Measures

We implement a variety of security measures to protect your data, including:

– Encryption: Data is encrypted both in transit and at rest.
– Access Controls: Restricted access to personal data to authorized personnel only.
– Monitoring: Continuous monitoring for security vulnerabilities and potential threats.
– Regular Audits: Periodic security audits to ensure compliance with industry standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our websites and apps. These may include:

– Session Cookies: To keep you logged in and track your progress through the site.
– Persistent Cookies: To remember your preferences and settings for future visits.
– Analytics Cookies: To help us understand user behavior and improve our services.

You can manage your cookie preferences through your browser settings, though disabling cookies may affect your ability to use certain features of our services.

 7. User Rights

You have the following rights regarding your personal data:

Under the Trinidad and Tobago DPA, you have the following rights:

  • Access: You can request access to personal data we hold about you.
  • Correction: You may request corrections to inaccurate or incomplete data.
  • Deletion: In certain circumstances, you can request the deletion of your data.
  • Restriction: You may request restrictions on processing where applicable.
  • Opt-Out: You can opt out of marketing communications and other uses by contacting us.

To exercise any of these rights, please contact us at the details provided below.

8. International Data Transfers

As a global company, we may transfer and store your data in countries outside of your own. We take steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws, such as GDPR.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such information promptly.

10. Compliance with Facebook Meta Policies

As required by Facebook Meta, we commit to:

  • Ensuring that all data collected is used only for the permitted purposes as outlined in this policy.
  • Adhering to data minimization practices and providing only necessary information to third-party services or government authorities.
  • Maintaining transparency about our data collection and sharing practices.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant changes through email or a prominent notice on our website. Your continued use of our services after the update constitutes your acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

– Email: sanjay@opensourcexpert.com
– Phone: +91-8000541214
– Mailing Address: OpensourceXpert Infotech (OPC) Pvt. Ltd., 1022, Maple Trade Center, Thalej, Ahmedabad.